Service Influence and Improvement Groups are a key part of our new Customer Voice Strategy. They give tenants the opportunity to shape the services that matter most — and we’d love for you to get involved.
Why Join?
Your insights help us improve services for everyone. Whether you’ve got ideas, feedback, or just want to learn more, these sessions are a great way to get involved and make a difference.
Two of these groups are meeting in the next few weeks and if you are a Southway tenant we would love you to come along.
All the sessions take place at our Southern Gate offices.
Wednesday 19 November 9.30am-12.30pm
Repairs Service Influence and Improvement Group
Tenants can tell us what matters to them in terms of what a repairs service should provide and what they think a good repairs service looks like.
This meeting will focus on our new Responsive Repairs Policy.
Previously, these discussions have already led to positive changes. For example, we now leave cards to inform tenants about next steps when a repair requires a follow-up visit.
Tuesday 25 November – 10am-11.30am
Customer Access Service Influence and Improvement Group
We’ll explore how tenants access our services — from phone lines and reception to social media. At this session You’ll have the chance to discuss:
• The journey of raising a repair
• Our new Communications Strategy
• The Complaints & Compensation Policy
Interested in attending?
Please email Tina Murphy on t.murphy@southwayhousing.co.uk or call her on 0161 448 4228 out more. We look forward to hearing from you!
