Whilst our Customer Care standards set out the service levels that that we aim to deliver, we recognise that there may be occasions where a customer's particular circumstances may mean we need to prioritise something differently.
The types of enquiries that may need to be prioritised include: 
- Extreme cases of Anti Social Behaviour. Find out more about how we handle Anti-Social Behaviour reports here
- Health & Safety issues
- Safeguarding concerns
- Emergency Repairs (click here to see if your repair qualifies)