If any of our staff are visiting you in your home:
- If the visit is preplanned, we will visit at a time that is convenient to you and provide advance notice of this appointment
- We will always give our names and provide you with identification
- We will treat your home with respect
- We will check before entering any rooms that you are comfortable for us to do this
- We will wear protective facemasks and/or overshoes if any of our tenants request this
- We will tidy up any mess generated by our operatives
- We will observe any special requests or instructions relating to your individual circumstances
- We will leave your home immediately if you ask us to do so
When our staff are visiting you at home we respectfully request that:
- You make us aware if anyone in the property is unwell
- You will secure any dogs or pets in another room
- You will clear the area where our operatives will be working as much as possible
- You will treat our staff with respect