About air source heating – your questions answered

Air source heat pumps capture heat from the outside air to heat your home and hot water. Heat from the outside air is absorbed into a fluid. This fluid is then passed through a heat exchanger into the heat pump. The pump raises the temperature and then transforms that heat into hot water. The Manchester weather is no problem for them – they can still extract heat when air temperatures outside are as low as -15°C!

The pumps are powered by electricity, but they produce much more heat for your home than the amount of electricity they need to run. And as they capture heat that is already in the environment, they don’t burn any fuel. This makes them much more efficient and environmentally friendly than traditional gas systems.

Southway is offering to replace tenants’ gas cooker with an electric cooker. This will save you over £100 every year by not paying the gas standing charge. We will also collect your old cooker and connect up your new one. 

 

The system will continue to use radiators, but we will change your existing old ones for more efficient units. This will happen at the same time that the air source heat pump is installed.

Yes, it will. The system works differently to a gas boiler. It is always active, but works at a lower temperature. The system running constantly at a lower temperature is more efficient than a start-stop, heat-cool system. The hot water generated is stored in a tank inside your property. The tank is big enough to provide more than enough hot water for normal use. However, if you need more hot water then you can use the ‘booster system’ – although this will use additional electricity.

The pump does make some noise, but it is quite low. It is a lot less noisy than a working gas central heating system, and it should make no more noise than a fridge if it is operating properly.

All air source heat pumps will be fixed on the outside wall, and will be positioned away from windows, wherever possible. Therefore, it is unlikely the pump will be heard inside properties. Outside, it may be possible to hear the fan from about two metres away. However, noise levels are linked to the outside temperature – the warmer it is outside, the quieter the pump will be as it doesn’t need to work as hard. This means tenants will still be able to enjoy relaxing in their gardens in the summer in peace!

We estimate that it will take about four days to fit the system in each property. However, we should only be inside each property for two days. We will work closely with tenants to minimise disruption as far as possible, and no-one will be left without heating or hot water overnight.

A specially trained team are available now to help advise and support tenants every step of the way. They can help with any questions and will be happy to demonstrate how the system works at the Project Hub on Brookstone Close – that has been heated by an air source heat pump since July 2022!

Once the system has been installed, the team will make sure tenants understand how it works and how to get the most out of it.

Many of the heating systems in the homes on the Arrowfield estate are old and need replacing. The government is banning gas boilers in new properties in 2025, so replacing like for like doesn’t make sense,

Replacing old gas boilers with air source heat pumps, as well as other energy saving improvements could reduce households’ carbon footprint by as much as 50%. Arrowfield is one of Southway’s biggest neighbourhoods, therefore, making these changes will make a significant impact on Southway achieving its zero-carbon ambitions.

At the moment the Low Carbon Living Project is just taking place on the Arrowfield estate. However, if the project is successful, it will pave the way for other neighbourhoods to be next.