We want your help to make sure our consultation processes for tenants are as good as possible. 

Southway is in the process of reviewing its Customer Involvement Strategy, which is a document that will guide how we consult with and involve our customers in shaping our services.

We would like our tenants to influence the new strategy as much as possible so that our services truly reflect the needs of our customers.

If you are one of our tenants you can help us by taking a look at the key themes we think should be included, which are listed below, and giving your views in answering the questions in the form at the bottom of this page:

  • Ways you can get involved
  • How you influence our services
  • Ensuring everyone can have the opportunity to get involved
  • How we will monitor achievements
  • How we will keep you informed of changes made as a result of your involvement
  • Reference to what the housing regulator tells us we must do