We’re really sorry if you have received a text message to say your direct debit rent payment has bounced.
This has been sent in error, and we’re sorry if this has caused any unnecessary confusion or worry.
We are looking into what happened to prevent it from happening again.
If you do want to check your rent account please use our online customer portal https://my.southwayhousing.co.uk/ where you can also book routine repairs.
Our phonelines are only available for emergency calls about repairs for the rest of today. You can find a lot of information about our services on our website www.southwayhousing.co.uk.
Our normal phoneline service will resume from 8am tomorrow.